Call Center Management

Description of Concrete Experience: My concrete experience in call center get it onment began with my employment with AB come with Corporation (now ABC Company Worldwide, Inc) in 2000 as a Help Desk Technician. During my first year at AB Company, I was promoted to supervisor of our night shift and responsible for a supply of 16 help desk agents. I received the promotion base on delivering exceptional customer service and significantly olympian measurable results as a help desk technician. In Nov 2001, AB Company offered me a manager position to operate and manage a Technical Support Center in Banglore, India. eighter managers considered for this position prior to my promotional offering passed on the luck because of family reasons or speculation that there was a high risks to in-person security in working overseas, especially after 9/11 terrorist attacks in New York City and Washington D.C. I considered this an extraordinary opportunity and decided to accept the manager position. I gained valuable experience in call center counseling working in a company with contact centers in Canada, India, and the United States of America.




During my tenure with ABC Company Worldwide and AB Company, my mentor and manager exitd me guidance in developing the help desk management skills needed to meet evolving business and customer needs. In 2001 and 2002, I give eared my Director with opening up dickens IT call centers for our hotel division. The contact centers role within my company was to provide a 24-hour toll free tide over line to assist our customers with technical assistance for proprietary property management systems.
In 2004, I was promoted to Director of Technical Support Services and my areas of province include Property Help Desk, TSS Finance, Property Technology, topic Service group, and Property Communications departments. In addition to providing immaterial IT support, my role now expanded by providing internal support to our employees. At the...If you want to get a full essay, format it on our website: Ordercustompaper.com



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