Le Petti Gourmet

Jim OConnor, President and Owner of Le Petit epicure, received a shocking phone c wholly while vacation in California, which conscious him that his problem is going to shut down indefinitely due to the outbreaks of hepatitis A in his supply facility. Le Petit Gourmet was a family catering business that had been operating in the Denver metro area for more than 30 years. Le Petit employed between 150 and 200 people, 75 of whom were large time. Along with Le Petit was perceived as the most expensive and upscale caterer in Denver, OConnor excessively want his business to be cognise for good pabulum on totally levels, from cookies to lobsters.Le petit Gourmets business had been on the upswing in recent years. On November 22, Health department nonified OConnor that his kitchen manager septic by hepatitis A, and by Nov 30, the doctor swear the case. Due to the further outbreak on Dec 30, Le Petit Gourmet is being shut down completely, and the health departments have ordered food -service prepareers in metro Denver area to using gloves or utensils when handling food in prevention to hepatitis A.In addition, Le Petit Gourmet employees were forbidden to work as food-handlers anywhere else until January 31. When he returned from San Francisco, Jim OConnor found that his business and family were under siege. The media, his insurance agents, lawyers, and health department inspectors, Le Petit employees and customers were waiting for his explanation on how he going to handle the hepatitis outbreaks. Initially, he hired a cosmos relations firm to assist him, but pertinacious that he requisite to take a more active role to save his business. setoff of all, he personally called the victims of hepatitis and apologized for what had happened. He also meets with his employees to calm their fears. Afterward, he wage rearwards sure that his company go out have plentiful cash incline on detention to handle this crisis by delaying payment to his vendors and negoti ated a larger mortgage, beca hold he realized that he doesnt have income for undetermined gist of time. To win congest the public on their side, OConnor and his staff decided to dumped $45,000 of food products into the trash.Many of these items were unopened and frozen products, not part of the infected food. OConnor was able to master(prenominal)tain his employees during the outbreaks, he honestly tell them that pay cut was close in the future, but if your stand by me and function me, I will commit to pay you back when the business is get better. He also states to the employees that the infected person have been left Le Petit Gourmet, we are rattling safe working here in Le Petit Gourmet.When he have all the information he need, he held a news conference at the Le Petit Gourmet facility and explained what had happened and what he and Le Petit Gourmet prepared to do about the crisis. During the outbreak menstruations, early(a) catering companies was worried that this crisi s would effects their companies, so they mailed out earn to inform their clientele that this only happened to Le Petit Gourmet and will never happened against them.Due the OConnor and his staffs diligent flora, Le Petit Gourmet finally reopened on January 11, and they have their first catering job on January 14. Main Issues The main issues for this case was how OConnor able to handle this crisis with ease and win back the reputation for his business. When the crisis first happened, OConnor is put in a really(prenominal) tough spot, not only that he has face the media, health department, employees, etc they all waiting for him to inform them what is really happened behind this mess that cost by Le Petit Gourmet.I think that OConnor did excellent job gait by step to get his business reopened and back to business as soon as possible. First of all, he realized that he not going to have enough cash flow on hands to solve the problem, because he will have no income for long period of time due to the out breaks. Smartly, he asked his vendors for a delay payment, and also negotiated a larger mortgage to make sure to have enough cash on hand to solve the crisis. Money could be use to compensate the victims or pay for attorney fees, and also need to pays his employees. import of all, he was acting as a public relations spokesperson, who called all the victims and apologized for what had happened. He also met with his employees to calm their fears by telling them that the individual to whom the sign outbreak had been traced had already left the company, we are in a very safe working environment. He honestly told his employees that pay cut were imminent in the immediate future and their long-term status at Le Petit Gourmet was cloudy, but if they can stay on his side during this concentrated time, he will make commitment to help them later on.In addition, he also dumped $45,000 dollars of food products into the trash, to inform everyone that everything that has to do with hepatitis A will be destroyed and nothing will be held. I am most impress with OConnor was that he didnt shy extraneous from the media, after he gather all the information he required and collected himself personally, he held a new conference at the Le Petit Gourmet facility and explained what had happened and what he and Le Petit Gourmet as a company were prepared to do about the crisis.Finally, due to the diligent works from OConnor and his staffs, Le Petit Gourmet was finally reopened on January 11, and got they first catering job on January 14. I believe that OConner manage everything very well during the crisis, he win back the reputation of his company by holding a news conference and inform everybody what has happened, and win back his employees by honestly tell them what is going to happened in the future, he didnt hide anything from anyone. He tells everyone what he thinks and what he going to about it.