ICT Strategy and Implementation: Change Management Issues A Case Study of a Public Utility Company in Malaysia

ICT Strategy and Implementation: Change Management Issues A theatrical role Study of a Public Utility Company in Malaysia



Abstract

A face study was do on a prevalent utility partnership in Malaysia and this paper discussed the falsify precaution issues faced by this federation, on ways the issues were tackled and what the company can do to improve its salmagundi management initiatives. In order to understand how the salmagundi management initiatives were being done in the company, key people in the company were interviewed, development audit was conducted and observation was made. From the research, it was found that there were a lean of problem with dissemination of information and behavioural issues. This may balk the growth of the company and might affect its productivity.

Keywords

Change management, public utility company

1.Introduction

This paper will concentrate on change management issues, elements of change management and also suggestions on what privation to be done in order to manage the change. Although changes imply system architecture, functionalities, and development, this paper will only look into changes in term of software testing and user acceptance.




A case study was conducted on a public utility company in Malaysia in order to help the company to put its direction on ICT strategy and implementation. The study also include the case companys issues with change management when it introduced freshly systems to the users. This paper discussed the current change management trust, issues with the current practice and also gave recommendation on how to overcome those issues.

2.Change management: Definition

Change management is a systematic approach to dealings with change, both from the perspective of an organisation and on the individual level [1]. Change management has three (3) different aspects: adapting to change, controlling change, and effecting change. For an organisation, change management means defining and implementing procedures...If you want to get a full essay, order it on our website: Ordercustompaper.com



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