Bsa/376

AWHG Kiosk Implementation
India C Harris
BSA/376
June 15, 2012
R Bradley Andrews

AWHG Kiosk Implementation
AWHG, Atlanta Womens Health Group is the largest Obstetrics and Gynecology practice in the Southeast, delivering more than 9,000 babies each year. Currently the IT division is attempting to implement a kiosk program or self - serve well engineering for its patients. The expect success of the project will improve the efficiency of the organization, which is in the final stages with a go live date of July 16, 2012. installation of the individual kiosks is complete, simply due to several issues affecting the gauge of data, there is currently a stall in the project.
acoustic projection Planning Phase
AWHG kiosk project has been in the planning physical body for two years now. The scope of the project is offer spiffing customer care by offering modern technology and efficient delegacy operations. Implementing the kiosks will eventually eliminate the get for staff to enter and or scan patient reading provided at check in. The customer experience will represent improvement due to patients having the ability of handling their own huffy information, such(prenominal) as health and payment information.



Due to such an increase in identity theft, many patients prefer self- service opportunities as a method of protecting their information. . The kiosks will in any case reduce waiting time for the patients and the ability to access and scratch requested forms with ease. As a result of addressing the previous factors, office efficiency will not only be addressed, but improved upon. Adopting self- service check in processes allows a hospital to simplify the workflow for billing and administrative staff and ascent financial performance. (Kao, 2011, p. 98).
Analysis
The requirements for the kiosk project were derived from the ideas or concepts presented during the planning phase. IT and the notice of Directors along with management staff met to discuss what the user call for are, reviewing...If you want to get a full essay, order it on our website: Ordercustompaper.com



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